Help & Support
STA Questions & Comments
If you would like to contact STA by email, please enter your question or comment using the form below.
If you need immediate assistance during business hours, please call Customer Service at 509-328-RIDE (7433).
STA Comment Form
Customer Service
Get help in-person at the Service Counter, which is located at the STA Plaza.
Address: 701 West Riverside Avenue Spokane, WA 99201
STA Plaza Customer Service Counter Location Map
Service Counter Hours:
Monday – Friday: 7:00 a.m. to 6:00 p.m.
Saturday: Noon to 5:00 p.m.
Sunday & Holidays: closed
Call Center Hours:
Monday – Saturday: 7:00 a.m. to 7:00 p.m.
Sunday & holidays: 8:00 a.m. to 6:00 p.m.
Useful Links
Public Records Requests
To submit a public records request, please visit STA’s Public Records Portal.
Accident or Injury Claims
Use this form to file a claim if you experienced personal injury or property damage involving Spokane Transit.
Ombudsman and Accessibility Officer
The Ombudsman can assist you with ADA or other discrimination-related concerns or questions.
Paratransit Service
Service available for qualified persons with disabilities. For more information and reservations:
Open seven days a week, including holidays, 8:00 a.m. to 5:00 p.m.
Administration Building
W. 1230 Boone Ave.
Spokane, WA 99201
Call Administration at (509) 325-6000
Rideshare Program
Rideshare is just like carpooling, but with a vehicle maintained by STA. For more information:
Careers & Job Listings
For employment related questions: