Help & Support
STA Questions & Comments
STA Comment Form
Customer Service
Get help in-person at the Service Counter, which is located at the STA Plaza.
Address: 701 West Riverside Avenue Spokane, WA 99201
STA Plaza Customer Service Counter Location Map
Service Counter Hours:
Monday – Friday: 7:00 a.m. to 6:00 p.m.
Saturday: Noon to 5:00 p.m.
Sunday & Holidays: closed
Call Center Hours:
Monday – Saturday: 7:00 a.m. to 7:00 p.m.
Sunday & holidays: 8:00 a.m. to 6:00 p.m.
Useful Links
Public Records Requests
To submit a public records request, please visit STA’s Public Records Portal.
Accident or Injury Claims
Use this form to file a claim if you experienced personal injury or property damage involving Spokane Transit.
Ombudsman and Accessibility Officer
The Ombudsman can assist you with ADA or other discrimination-related concerns or questions.
Paratransit Service
Service available for qualified persons with disabilities. For more information and reservations:
Open seven days a week, including holidays, 8:00 a.m. to 5:00 p.m.
Administration Building
W. 1230 Boone Ave.
Spokane, WA 99201
Call Administration at (509) 325-6000
Rideshare Program
Rideshare is just like carpooling, but with a vehicle maintained by STA. For more information:
Careers & Job Listings
For employment related questions: